Please ensure your pets arrive in a safe manner, dogs on a lead and cats and small animals in a safe carrier.
Our reception is open for drop-offs and collections from 9am to 5pm, Monday to Saturday and 9am to 12 midday on Sunday. Additionally, reception is closed on bank holidays.
On arrival your pet will be registered with us if this is a first time visit or their details checked for any updates if they are a returning guest. The details logged will include:
All pets must be fully vaccinated, including infectious tracheobronchitis (kennel cough) for dogs. Up to date certificate to be produced on arrival. Entry will be refused if vaccinations are not up to date. If you are unsure of the requirements please check with your vet more than 2 weeks prior to boarding. Puppies and kittens are welcome 14 days after their final vaccine. Please note that the infectious bronchitis vaccine does not give 100% protection against tracheobronchitis (kennel cough) and the owner takes full responsibility for this, we will not be liable if your pet catches kennel cough. Cats and dogs must be flea'd and wormed.
All animals will be examined on arrival, any animal showing signs of internal parasites (fleas, worms etc) will be treated and a charge levied for this. We also reserve the right to refuse admission to any pet which, in our opinion, is showing signs of ill health.
If your pet has any existing medical condition, any medication they need should be supplied with clear written instructions. If the medication runs out you agree for us to purchase further supplies on your behalf and for you to reimburse us for any expenses incurred.
In the event of an emergency, we have the authority to make important healthcare related decisions on your behalf in the instance that you cannot be contacted, and the matter is a dog welfare issue, in collaboration with our partnered vets. Any necessary veterinary costs will be your responsibility to settle directly with the vet practice concerned. However, where possible you will be contacted in the first instance in order for you to collect your dog and seek your own vet services.
We stock a range of foods which are included in the price. You are welcome to bring your own foods, however this does not alter the daily price.
Everything that your pet needs for their stay is provided, however if you want to bring some familiar toys or blankets, then please do. However, please note we can take no responsibility for loss or damage to any bedding, leads, toys etc, that may be supplied.
The daily rate charged is from the day of admission to the day of departure, inclucive.
All payments are required to be made in full upon collection of your pet(s).
A £30.00 non-refundable booking deposit is required to be made for all future booking reservations for dogs and cats. This payment transaction shall be completed within 48 hours, otherwise the intended booking stay dates requested cannot be guaranteed.
A £10.00 non-refundable booking deposit is required to be made for all future booking reservations for rabbits and guinea pigs. This payment transaction shall be completed within 48 hours, otherwise the intended booking stay dates requested cannot be guaranteed.
All booking that extend over a bank holiday(s), bank holiday weekend, will incur a £30.00 surcharge.
Any cancellation not notified to us in writing/email within 48hrs of commencement of booked date will incur a cancellation fee which will be 50% of the overall price of the duration of the booked stay.
Any lost property items not colleced at the time of departure will be kept for a maximum of 2 weeks and if they are unclaimed during that time, they will be donated to a local animal charity.
You do not need to bring your own food bowls or water bowls as we provide these.
The service works as follows:
Drop off and collection of your dog at any time between 8:00 AM and 6:00 PM, Monday to Friday.
Daycare services are not available at weekends and bank holidays.
£15.00 per day, total payable at the end of each week in full.
Food is not provided. If you would like us to feed your dog, please bring their meal with you in the morning.
The kennel is reserved for you. The £15.00 fee is payable every week, even if your dog does not use the kennel.
Cancellation: One calendar weeks notice required if you no longer need your daycare place.
Your dog must be fully vaccinated, including for kennel cough. You must show your inoculation certificate to the team on your first visit. Please note, your dog will not be able to enter our kennels for 14 days after their annual kennel cough application.
All dogs are accepted into kennels at the owner’s risk.
By using this service, you confirm your acceptance of these Terms.
In the event of an emergency, we have the authority to make important healthcare related decisions on your behalf in the instance that you cannot be contacted, and the matter is a dog welfare issue, in collaboration with our partnered vets. Any necessary veterinary costs will be your responsibility to settle directly with the vet practice concerned. However, where possible you will be contacted in the first instance in order for you to collect your dog and seek your own vet services.
We offer an additional optional extra one to one dog walking service whilst your pet is with us. Please see web site for prices.
All dogs will be walked on the lead and on our paddock.
Your dogs own lead, collar, harness or other dog walking equipment will be provided by you and must be in good working order.
The walker will apply personal judgement and cut short a walk if necessary because of extreme weather conditions e.g heat, storms etc. At times of persistent wet and inclement weather, the walk planned for that day may be cancelled at short notice and in that event, no additional walk charge will be made.
We have free car parking for drop off and collection of your pet. Please ensure your pet is under control and that pets and minors are not allowed to escape onto our main road frontage.
Your pet is your responsibility until a member of staff has taken them from you following the checking in process at reception.
Ewloe Boarding Kennels and Cattery and Rabbit Retreat cannot be held responsible for any damage incurred to vehicles, persons or personal property whilst in the car park area.
Customers are not permitted to use our car park for any other purpose.
We have a customer Facebook page which we use to post pictures of your pets if requested, whilst your pet is our guest. This service is only accessible once access permissions have been granted and only for the purposes of viewing pics of your pet.
Please note however that this is a non-contractual additional service, that we aim to carry out as regularly as possible, but owing to workloads at very busy times, we cannot guarantee posting pics every day of your pet's stay.
We reserve the right to re-home any animal not collected within 14 days of the booked departure date, if we have not had any contact from the owner or nominated/emergency contact.
Ewloe Boarding Kennels is not responsible for any animals or individuals that re-home as a result of a post on this website or Facebook page. We offer a site to provide information and then provide contact details for interested parties to discuss with owners only.